Login
Understand the various options available for logging into PuzzleMe.
This is the first screen you will encounter when you try to access PuzzleMe. PuzzleMe provides several ways to log in to your account, depending on the plan you are subscribed to.
Click here to learn more about our plans.
Personal Plan
If you are using our Personal plan, log in to your PuzzleMe account using this link - puzzleme.amuselabs.com/pmm/login.
You can log in using your social account on any of the 4 services:
- Yahoo
- X/Twitter
There is no password required to log in to the Personal plan.
You can publish assignments to a Google Classroom course only if you are logged in with a Google account.
Professional Plan
If you are using our Professional plan , log in to your PuzzleMe account using the link emailed to you immediately after you sign up.
You will need to log in with your email and password. When you sign up to our Professional Plan, we will send you instructions to set up your password and two-factor authentication (2FA). If you do not set up your account within 30 days, the instructions will be deactivated for security reasons. If that happens, please contact our Product Support Team.
Enterprise Plan
If you are using our Enterprise plan, you will either be provided with a secure login URL with two-factor authentication (2FA) or a legacy login with an account name and password.
Secure Login Set-up
If you are a Professional Plan user or an Enterprise user, the following sections will be useful in setting up your account.
Set/Reset password
You can set/reset your password by clicking on the "Forgot password" option on the PuzzleMe login page. On selecting this option, a link to reset the password is sent to the email address entered on the forgot password screen. It's important to note that the provided link becomes invalid as soon as a new password is successfully set. Initiating the "Forgot password" option, without successfully setting a new password, does not result in the user being locked out or the existing password being invalidated.
The newly created password must adhere to the specified conditions displayed on the screen and must differ from the user's last five passwords. The password must contain (will be displayed on the page as well):
- At least 8 characters
- At least 3 of the following:
- Lower case letters (a-z)
- Upper case letters (A-Z)
- Numbers (0-9)
- Special characters (e.g. !@#$%^&*)
- No more than 2 identical characters in a row
Two-factor Authentication (2FA)
During the initial login, users will be prompted to scan a 2FA (Time-based One-Time Password) QR code using any authenticator app like Google Authenticator (Android, iOS) or Microsoft Authenticator (Android, iOS).
Following the scan, users must enter the OTP displayed in the authenticator app on the login screen to proceed. The QR code is only displayed during the first login; subsequent logins will require entering the OTP generated by the authenticator app. In the event that a user loses their 2FA method, they should reach out to our Product Support Team for assistance.
Account locked after 5 incorrect password attempts
The account will be locked if a user makes five consecutive unsuccessful login attempts. A notification indicating the account blockage will be displayed on the login page. In response to this, the user has two alternatives:
- They can either contact our Product Support Team via their registered email address to request an account unblock, or
- They can utilize the "Forgot Password" option on the login page. In this case, a password reset link is sent to the registered email address, and the account is unblocked upon the successful setting of a new password.
Rotate password every 90 days
Passwords must be refreshed every 90 days. Users attempting to log in with a password created more than 90 days ago will be unable to access their accounts. Instead, they will be redirected to an error page stating, "Your password has expired. Please reset it using the”'Forgot Password” link here.". To resolve this, users can follow the provided link in the message, choose the "Forgot Password" option, and proceed to reset their password, as detailed in the "Set/Reset password" section above.
Managing Users
You can manage those who have access to the account by simply logging into your account. Once you login, click on your username in the top-right hand corner and then click on "Account Details".
Once the "Account Details" page opens up, you can manage those who have access to the account by clicking on "Manage members". Please note the number of maximum users will depend on whether you are on the Enterprise or Professional plan.
You can provide two types of access: Admin or Read-only.
Don't forget to click on "Invite"! Those who have been added will receive an email with a link to set up their account. The instructions to set up the account are described in Secure Login Set-up.
You can remove members by clicking on "Manage Members" and selecting those to be removed by clicking on the trash icon. Please note that only those with an Admin role can add or delete members.
FAQ
I need to add more emails for accessing the account.
If you would like more people to access your account than your plan allows, you can add a group email to the account. When using a group email, a single member of the group should set the password, save it, and share it with the group. When they reach the 2FA page, they should take a picture of the QR code and share it with the other group members. Each group member should add the QR code to their respective authenticator app. Any group member can log in subsequently using the shared email, password, and the One-Time Password (OTP) generated by their authenticator app.
Can I use my email to access multiple accounts?
Only one email can be used to access one Professional or Enterprise account. The same email cannot be used to access multiple accounts. If you try to add an email associated with another account, you will see an error message.
