Frequently asked questions
Answer common questions about billing and product customization
Does page refresh count as new game loads?
Yes, page refresh counts as a new game load. However, this is not a general practice among users.
What about support and maintenance?
Our product support team will be your point of contact for onboarding and any support as required. The solvers also have an option to reach out to Amuse Labs in case of any specific queries or issues with respect to their games. This is a standard practice with all our partners.
Do you provide free trials?
We do not have trial periods to offer as a few days or weeks are rarely an accurate indicator on the user behaviour for the games. It is recommended to spend 3-6 months building the games experience and optimizing. The PuzzleMe Terms of Use have a standard one month notice termination clause that you can utilize anytime.
Do we have any special integrations with React?
We do not have specific modueles for React. Our iframe communication can be used by the JavaScript running on your page, including your React modules.
What if there is a gap with the login/UID associated with the host page and the puzzle is requested but not necessarily attributed with the user?
This should not be a problem as the flow have been tested before going live and many large sites use PuzzleMe for various scenarios.
Is there a staging environment that you can provide to test the games before publishing?
You could either use a social login (Google/Facebook) to create and test puzzles, or use a draft Series in your PuzzleMe account.
What are our number of API calls per second and per minute?
We can scale horizontally to accommodate your flows and users. Please contact our product support team with your requirements.
The host page will be sending requests to PuzzleMe to load the puzzle, but does PuzzleMe have webhooks to return puzzle information to the host page, without request?
Puzzle information is communicated to the host page automatically. Please refer to our iframe communication documentation.
How does integration work?
Please refer to our integration documentation.