Account setup
Understand how to set up and manage users in your PuzzleMe™ account.
PuzzleMe provides several ways to log in to your account, depending on your subscription plan. Some features described below may be available only on Professional or Enterprise accounts.
Personal plan
If you are on the Personal (free) plan, log in to your PuzzleMe account using this link.
You can log in using any of these services:
- Microsoft
- Yahoo
- X/Twitter
No signup or account setup is required before logging in to the Personal plan.
Professional & Enterprise plans
If you are using our Professional or Enterprise plan, you will receive a Secure login URL with two-factor authentication (2FA) when you sign up.
You will need to log in with your email and password. When you sign up, we will send you instructions to set up your password and two-factor authentication (2FA). If you do not set up your account within 30 days, the instructions will be deactivated for security reasons. If that happens, please contact us.
Secure login setup
If you are a Professional Plan user or an Enterprise Plan user, the following sections will help you set up your account.
Setting/resetting your password
You can set or reset your password by clicking the "Forgot password" option on the PuzzleMe login page. When you select this option, a password reset link is sent to the email address you enter on the forgot password screen.
Important: The provided link becomes invalid as soon as a new password is successfully set. Initiating the "Forgot password" option without successfully setting a new password does not lock you out or invalidate your existing password.
Your new password must meet these requirements and must differ from your last five passwords:
- At least 8 characters
- At least 3 of the following:
- Lowercase letters (a-z)
- Uppercase letters (A-Z)
- Numbers (0-9)
- Special characters (e.g., !@#$%^&*)
- No more than 2 identical characters in a row
Two-factor authentication (2FA)
During your initial login, you will be prompted to scan a QR code for two-factor authentication using any authenticator app such as:
After scanning the QR code, you must enter the one-time password (OTP) displayed in your authenticator app on the login screen to proceed. The QR code is only displayed during your first login; subsequent logins will require entering the OTP generated by your authenticator app.
Lost 2FA access? If you lose your 2FA method, contact us to regenerate it.
Account locking after incorrect password attempts
Your account will be locked if you make five consecutive unsuccessful login attempts. A notification indicating the account lock will be displayed on the login page. If this happens, you can use the "Forgot Password" option on the login page. A password reset link will be sent to your registered email address, and your account will be unlocked upon successfully setting a new password.
Password rotation (90-day requirement)
Passwords must be refreshed every 90 days. If you attempt to log in with a password created more than 90 days ago, you will be unable to access your account and will be redirected to an error page stating, "Your password has expired. Please reset it using the 'Forgot Password' link here."
To resolve this, follow the provided link in the message, choose the "Forgot Password" option, and proceed to reset your password as detailed in the Setting/Resetting Your Password section above.
Managing users
You can manage users in your account if you have admin rights. Once you log in, click on your username in the top-right corner and then click on "Account Details".
On the "Account Details" page, you can manage who has access to the account by clicking on "Manage Members". Note that the maximum number of users depends on whether you are on the Enterprise or Professional plan. You cannot allow multiple users to access your account on the Personal Plan.
You can provide two types of access: Admin or Read-only.
Admin: Users with Admin access have full control over the PuzzleMe™ account. They can:
- Create, edit and delete puzzles and series
- Customize puzzle and series branding
- Access analytics
- Manage other users (add, remove, change permissions)
Read-only: Users with Read-only access have limited capabilities. They can:
- View puzzles and series
- Access analytics
Don't forget to click "Invite"! Those who have been added will receive an email with a link to set up their account. The setup instructions are described in the Secure Login Setup section above.
You can remove members by clicking on "Manage Members" and selecting those to be removed by clicking on the trash icon. Note that only users with an Admin role can add or delete members.
FAQ
I need to add more emails for accessing the account.
If you would like more people to access your account than your plan allows, you can add a group email to the account. When using a group email:
- A single member of the group should set the password, save it, and share it with the group
- When they reach the 2FA page, they should take a screenshot of the QR code and share it with other group members
- Each group member should add the QR code to their respective authenticator app
- Any group member can log in subsequently using the shared email, password, and the one-time password (OTP) generated by their authenticator app
Can I use my email to access multiple accounts?
Only one email can be used to access one Professional or Enterprise account. The same email cannot be used to access multiple accounts. If you try to add an email associated with another account, you will see an error message.
My account is locked. What do I do?
If you get locked out, you can reset your password by using the "Forgot Password" option on the login page. A password reset link will be sent to your registered email address, and your account will be unlocked upon successfully setting a new password.
Is it possible to disable two-factor authentication (2FA)?
No, it is not possible to disable two-factor authentication (2FA) for Professional or Enterprise accounts. 2FA is a critical security feature that helps protect your account and sensitive data from unauthorized access. By requiring a second form of verification in addition to your password, 2FA significantly reduces the risk of account compromise—even if your password is ever exposed.
I can't log in with my username and password anymore
If you're trying to log in with a username and password combination, this login method is no longer available. All Professional and Enterprise accounts now use a secure login system with email, password, and two-factor authentication (2FA).
To access your account, please follow the instructions in the Secure login setup section above. This will guide you through the process of logging in with your email, password, and two-factor authentication.
If you're having trouble accessing your account, please contact our support team for assistance.
What happened to the legacy login for Enterprise accounts?
The legacy login method (using an account name and password without two-factor authentication) for Enterprise accounts has been discontinued. All Enterprise accounts now use a secure login process with two-factor authentication (2FA) to enhance security and protect your data. If you previously used the legacy login, you should have received instructions to transition to the new secure login system. If you have any questions or need assistance with your account access, please contact our support team.