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Account details

Objectives

Learn how to monitor your usage and manage your PuzzleMe™ account, including plan usage and subscription management.

Access your account details by clicking on your profile in the top-right corner and selecting "Account details" in the dropdown.

Plan details​

This section displays your current account information and billing details:

  • Account ID: Your account name
  • Current Plan: Shows your active plan (Personal, Professional, or Enterprise)
  • Billing Cycle: Monthly or annual billing frequency
  • Billing Name: The name associated with your billing account
  • Billing Email: The email address used for billing communications

Plan usage​

Monitor your current usage against your plan limits:

  • Series: Track how many series you've created against your plan limit
  • Login IDs: Monitor the number of user accounts against your plan limit. Click "Manage" to invite or remove users.
  • Media Storage: View your current media storage usage against your plan's storage limit
  • Game Views (per month): Track your monthly game views against your plan's view limit
Usage monitoring

Keep an eye on your usage metrics to ensure you stay within your plan limits. Contact support if you need to upgrade your plan or visit our pricing page to explore available options.

Account management​

Two-factor authentication​

Add an extra layer of security to your account by enabling two-factor authentication.

Note that the two-factor authentication setting only applies to your login and not for other members of your account.

To enable two-factor authentication:

  1. Toggle the switch in the Account Management section
  2. Follow the setup instructions shown the next time you attempt to log in
  3. You will be required to enter a unique one-time code every time you log in, adding an extra layer of security to your account

Payment history​

View and manage your billing history and invoices.

The Payment history section displays a table with your invoice records, including:

  • Invoice: Clickable invoice IDs that link to detailed invoice information
  • Date: The billing date for each invoice
  • Amount: The amount charged for each billing period
  • Status: Current payment status (Paid, Pending, etc.)
Plan-dependent features

The availability of features depends on the plan that you are on (Personal, Professional, or Enterprise).

Cancel subscription​

Cancelling your subscription will result in the deletion of your account. Your subscription will be cancelled at the end of your current billing cycle.

To cancel your subscription:

  1. Click the "Cancel" button in the Cancel Subscription section
  2. Follow the steps provided to go ahead with cancellation
Before Cancelling

Consider contacting our Support Team if you're experiencing issues. We may be able to help resolve any problems you're facing.

FAQ​

How do I manage my login IDs?

To add or remove users from your account, go to Account Details → Plan Usage section and click the "Manage" link next to Login IDs. This will take you to the user management interface where you can invite new users or remove existing ones.

What happens if I exceed my plan limits?

If you exceed your plan limits (series, login IDs, or media storage), you may need to upgrade your plan or contact our Support Team to discuss your options. We recommend monitoring your usage regularly to avoid hitting limits unexpectedly.

What happens to my data when I cancel my subscription?

When you cancel your subscription, all customizations, games, associated plays, and premium features will be lost. Your subscription will be cancelled at the end of your current billing cycle, giving you time to export any important data if needed.

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