Customer Success & Growth Specialist

About the role

At Amuse Labs, we’re looking for a curious, analytical, and customer-focused person to help us grow PuzzleMe beyond its traditional markets. You’ll work closely with our core team to understand our Plus and Pro customers, help them get more value from PuzzleMe, and identify opportunities to improve the product and grow the business.
This is a hands-on role combining customer engagement, product analytics, and growth experimentation. You’ll analyze customer behavior, speak directly with customers to understand their needs, and turn those insights into actionable product improvements and growth opportunities.

What You’ll Do

• Analyze customer data to identify patterns in usage, engagement, retention, churn, and opportunities for growth.
• Build relationships with customers, understand their use cases, and help them get the most out of PuzzleMe through onboarding, product walkthroughs, and proactive outreach.
• Identify customers who aren’t fully utilizing the product and develop initiatives to improve adoption, engagement, and retention.
• Conduct customer interviews, gather feedback, and translate customer needs and pain points into actionable product insights.
• Work closely with product and engineering teams to validate ideas, prioritize improvements, and improve the customer experience.
• Identify opportunities to improve the self-serve journey, including activation, onboarding, feature discovery, conversion, and retention.
• Design and run experiments to improve customer engagement and product adoption, measuring their impact and iterating on results.
• Identify promising customer segments, use cases, and opportunities to expand PuzzleMe into new markets

What We’re Looking For

• Ideally 2+ years of experience in Product Growth, Product Management, Customer Success, Business Analysis, or a similar role, preferably in B2B SaaS.
• Strong analytical skills and the ability to derive actionable insights from data. Experience with spreadsheets, dashboards, product analytics tools, or SQL is a plus.
• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
• A proactive, ownership-driven mindset, with the ability to take initiatives from identifying a problem through to implementing and measuring a solution.
• Comfort working with customers across different regions, cultures and time zones
• Ability to work effectively with AI tools, but not be completely dependent on them.
• Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.
• Experience at B2B SaaS companies such as Zoho, Whatfix, CleverTap, BrowserStack, LeadSquared, Darwinbox, Druva, Postman, Sprinto, Scrut, VWO/Wingify, Chargebee, or similar is a plus.

Benefits

• Salary comparable to that of Tech MNCs and commensurate with experience.
• Annual bonus based on individual and company performance
• Employee and family health insurance cover for Rs. 5 lakhs per year
• Exposure to top-tier, international customers
• A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
• We are based out of a nice WeWork office in North Bangalore, accessible from Bengaluru airport.

Growth Paths

This role is a great opportunity to build a career in product management, product growth, and go-to-market strategy. You’ll work closely with the Self-Serve team, influence product decisions, run growth experiments, and help discover new markets for PuzzleMe.
You can expect to work on fast-paced and innovative projects with a world-class team. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range

20-30 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.