Account Manager

About the Role

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

What You’ll Do

• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
• Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities
• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
• Maintain accurate customer, support, activity, and opportunity information in the CRM
• Occasionally visit key customers in-person (national and international) as needed

What We’re Looking For

• Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS.
• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
• Highly organized, proactive, detail-oriented, and customer-focused
• Comfort working with customers across different regions, cultures and time zones
• Ability to work effectively with AI tools, but not be completely dependent on them.
• Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

Benefits

• Salary comparable to that of Tech MNCs and commensurate with experience.
• Annual bonus based on individual and company performance
• Employee and family health insurance cover for Rs. 5 lakhs per year
• Exposure to international markets
• A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
• High-quality team, work with the best.

Growth Paths

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast-paced and innovative projects with a world-class team. This is a great opportunity for someone who wants to get into a product management role. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range

20-30 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.