Terms of Use

Last Updated: October 27, 2026

These PuzzleMe Terms of Use, including all referenced policies, (these “Terms”) govern your use of our proprietary games platform and services (collectively, “PuzzleMe”).

By accessing or using PuzzleMe, creating an Account, or expressly accepting these Terms, you agree to be bound by these Terms, which form a binding agreement between you or your organization and Amuse Labs Inc. (“Amuse Labs,” “we,” “us,” “our”), effective upon the earliest of such actions (“Effective Date”).

If you do not agree, do not create an account or use PuzzleMe.

These Terms apply to all free and paid use unless you have a separate, signed agreement with us that expressly overrides them.

 

1. Licenses

PuzzleMe allows you to create and run supported games (“Games”) on your website, mobile applications, or certain third-party platforms you designate (“Digital Properties”), to offer your end users (“Users”) an online games experience.

Subject to your compliance with these Terms and, for Paid Accounts, payment of all applicable fees, we grant you a revocable, non-exclusive, time-limited, non-transferable, non-sublicensable, worldwide license to: (i) use PuzzleMe to host and operate Games on the Digital Properties; (ii) permit your Users to access those Games through the Digital Properties; and (iii) where eligible and elected by you, publicly display Our Game Content.

“Our Game Content” means the content and materials Amuse Labs makes available for end-user display through PuzzleMe, including game templates and puzzle frameworks; hints, clues, and guided assistance features; AI-generated or algorithmically generated content; and user interface elements and visual components, in each case solely as rendered and presented within PuzzleMe and not including any underlying code, data structures, or assets not intended for display.

 

2. Your Account

To open an account (“Account”), you will be asked to provide certain information. You are solely responsible for maintaining the confidentiality of your Account credentials and for restricting access to your Account. If you permit others (such as your employees or other authorized users) to use your Account, you agree to these Terms on their behalf and are responsible for all activities that occur under your Account. Free Accounts may only be accessed by one individual and credentials may not be shared unless expressly permitted by us in writing.

Please ensure that the information you provide upon registration and at all other times is true, accurate, current, and complete. You may not sell, rent, lease, share, transfer, or provide access to your Account to any third party (other than your authorized users) without our prior written consent.

We reserve all rights to prevent unauthorized use of PuzzleMe. If you believe the confidentiality of your login credentials may have been compromised, you must notify us without delay.

 

3. Game Content

All game content you provide to us for use with PuzzleMe (“Your Game Content”) remains your sole and exclusive property (or that of your third-party licensor). When you submit Your Game Content to us, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, transmit, display, and distribute Your Game Content as necessary to operate, provide, and improve PuzzleMe and related services, and otherwise in connection with our business operations. We do not claim ownership of Your Game Content, and this license does not affect your ownership rights or your right to use Your Game Content for any other purpose.

You represent and warrant that: (i) you own or control all rights in Your Game Content, or otherwise have sufficient authority to grant the rights granted herein; (ii) Your Game Content does not infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, privacy right, or right of publicity; and (iii) Your Game Content does not contain viruses, malware, or other harmful code.

We are not responsible for errors in Your Game Content. Any such errors or delays — whether caused by you or a third party — may result in display or functionality issues within PuzzleMe.

Some PuzzleMe features, content, and responses may be created or powered by artificial intelligence. Where AI-generated content is produced using inputs, prompts, or configurations you provide (“Prompted Output”), you acknowledge that the ownership and intellectual property status of such outputs is governed by applicable law, which continues to evolve. Amuse Labs makes no representations regarding the copyrightability or protectability of any Prompted Output. You assume all risks associated with your use, publication, or distribution of Prompted Output.

 

4. User Information

Certain information about your Users (“User Information”) — which may include identifying information and tracking data relating to gameplay and interaction with Games on the Digital Properties — is collected and maintained by us in connection with operating PuzzleMe. Our use of User Information is limited to operating and improving PuzzleMe as described in our Privacy Policy. We do not seek or retain any ownership rights in User Information.

You are responsible for communicating your own privacy practices to your Users and for obtaining all consents, providing all disclosures, and delivering all notices required by applicable law in connection with the collection and use of User Information.

 

5. Free and Paid Accounts

Free Accounts

You may access certain features of PuzzleMe at no charge under a “Free Account” if your use is personal and non-commercial, and you are not using PuzzleMe on behalf of or for any organization, business, or entity. Free Accounts may not include premium features or support.

Use of a Free Account for commercial or organizational purposes, unless expressly permitted by us, is a breach of these Terms and may result in suspension or termination. If you are uncertain whether your use qualifies for a Free Account, please contact us.

 

Paid Accounts

If your use is commercial or organizational in nature — including selling products or services, generating revenue, engaging members or customers, or supporting business operations — you must sign up for a “Paid Account” and pay applicable fees for the plan you select (“Plan”). If you are uncertain whether your use qualifies as commercial, contact us before using PuzzleMe.

By selecting a Paid Account Plan, you agree to pay the recurring subscription fees and any applicable add-on or usage-based fees listed on our pricing page or otherwise identified by us (collectively, “Fees”).

Subscription Fees are subject to auto-renewal and will be charged to your payment method on file at the start of each billing cycle until you cancel. Additional Fees for add-ons will be charged as incurred in accordance with our then-current pricing.

We may offer a free trial or promotional period for certain Accounts. At expiration, your Account will automatically convert to the Paid Account Plan you selected and you will be charged applicable Fees unless you cancel before the trial or promotion expires.

 

Payment and Taxes

Except as required by law, Fees are non-refundable, and your commitment for the pre-paid period is non-cancellable. Unless stated in these Terms or where required by law, no credit, refund or pro rate adjustment will be issued for any unused portion.

You are responsible for maintaining a valid, current payment method in your Account. If payment is not made when due, we may suspend or cancel your Paid Account with notice.

All Fees are exclusive of taxes, levies, and duties of any kind, and you are responsible for all applicable taxes arising from your use of PuzzleMe.

 

6. Use Limits and Plan Changes

Use Limits

All Accounts are subject to a monthly Game Load limit. “Game Load” means measurable use of PuzzleMe, counted as: (a) when a game picker displaying a list of games is shown on the Digital Property following any video pre-roll, if applicable; or (b) when a game served by PuzzleMe is shown to a User on the Digital Property if no game picker is used. Game Loads are determined solely based on our records.

If you exceed your monthly Game Load limit, we may assess Fees for excess usage at the rates listed on our pricing page and contact you regarding upgrading to a higher Plan.

 

Upgrades and Downgrades

You may upgrade from a Free Account to a Paid Account, or upgrade or downgrade between Paid Account Plans, at any time. Upgrades are charged on a pro rata basis for the current billing period.

Upon downgrade, any prepaid amounts for the unused portion of the current billing period may be applied as a credit toward future fees, at our election or as required by applicable law.

 

7. Our Reserved Rights

PuzzleMe and Our Game Content (“Our Materials”) are proprietary to Amuse Labs. We retain all right, title, and interest in and to Our Materials and all associated intellectual property rights, including all aggregated and anonymized usage statistics, metadata, analytics, benchmarks, and operational data derived from use of PuzzleMe, provided such data does not identify you or your Users personally.

These Terms grant you a limited right to use Our Materials as expressly set forth herein; no other interest in Our Materials is conveyed to you or any third party.

 

8. Use Restrictions

You will not, and must ensure that your Users and any parties acting on your behalf do not:

• use Our Materials for any purpose other than as expressly permitted by these Terms;
• interfere with the security of, or otherwise abuse, PuzzleMe or any system resources or networks connected to or accessible through PuzzleMe;
• upload, post, or transmit any viruses, malware, or other harmful code through PuzzleMe;
• submit Your Game Content that you do not own or have sufficient rights to use;
• attempt to, or enable a third party to, modify, decompile, disassemble, reverse engineer, or create derivative works from Our Materials;
• access or use Our Materials to build a competing product or service or to train machine learning or artificial intelligence systems; or
• engage in any conduct relative to Our Materials that is prohibited by applicable law or not expressly permitted by these Terms.

You agree not to use PuzzleMe to create, upload, or make available any content that: is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable; contains sexually explicit material; promotes or incites violence, hatred, or discrimination; depicts or glorifies self-harm or harm to others; infringes any intellectual property or proprietary rights of any third party; or promotes illegal activities.

Amuse Labs reserves the right to monitor your use of PuzzleMe and to remove any content that, in our sole discretion, violates these Terms or is otherwise inappropriate, and to suspend or terminate the accounts responsible for such content.

 

9. Support and Maintenance

You are solely responsible for your Users’ access to and experience of Games.

The following commitments apply to Paid Accounts only. We make no representations regarding support, uptime, or feature availability for Free Accounts or to your Users directly.

Updates

We will provide routine updates to PuzzleMe for Paid Accounts. Feature updates are generally included at no additional cost; however, certain new features may be subject to additional fees as specified on our website or otherwise communicated to you.

Support

You are responsible for providing direct support to your Users for all Game content-related matters. For technical issues with PuzzleMe or Our Game Content, you may contact us through your designated lead contact, who will serve as the primary liaison between your organization and Amuse Labs. Support is provided in English only.

Uptime and Availability

PuzzleMe is not provided with a guaranteed uptime commitment or service level agreement, unless expressly agreed by us outside these Terms. We will use commercially reasonable efforts to minimize downtime affecting Paid Accounts, and Games may be temporarily unavailable during scheduled maintenance. You agree to provide reasonable cooperation — including access to test resources and aggregate or anonymized usage feedback — to assist with root cause analysis and issue resolution.

 

10. Third-Party Integrations and Services

PuzzleMe or Games may interoperate with, link to, or enable integrations with third-party services, platforms, tools, applications, content providers, or data sources (“Third-Party Services”). Third-Party Services are not owned, operated, or controlled by Amuse Labs and are subject to the terms and privacy policies of the respective third parties. Amuse Labs does not endorse, warrant, or assume any responsibility for the availability, accuracy, legality, content, security, or performance of any Third-Party Service.

Your access to and use of any Third-Party Service is at your sole risk. Amuse Labs will have no liability for any act or omission of a third-party provider, including compliance with applicable data protection or privacy laws. Any data or content you transmit to or receive from a Third-Party Service is subject to that third party’s policies.

You are responsible for independently reviewing the terms of any Third-Party Service before enabling or using such integration. Amuse Labs reserves the right to modify, suspend, or discontinue interoperability with any Third-Party Service at any time.

 

11. Use of Marks

You agree to display the linked “Powered by PuzzleMe” attribution on picker and gameplay interfaces and to facilitate, without interference, the operation of live links to our website as enabled in the attribution. Except for this limited attribution purpose, no right, title, or interest in any trademark, service mark, logo, or trade name of Amuse Labs or PuzzleMe is granted under these Terms.

We may, at our discretion, add your logo to our list of customers displayed on our website and in marketing materials.

 

12. Suspension and Termination

These Terms apply from the Effective Date and continue in effect until: (a) for Paid Accounts, the end of the subscription period you have purchased — whether annual, monthly, or otherwise — unless earlier terminated in accordance with these Terms; or (b) for Free Accounts, until terminated in accordance with these Terms.

You may end your license to use PuzzleMe at any time by deactivating your Account and canceling your active Paid Account Plan. Cancellation of a Paid Account Plan takes effect at the end of the then-current pre-paid period. Your access will remain active through that date, after which it will be discontinued.

We reserve the right to suspend or terminate your access to PuzzleMe — including any features or services under a Paid Account — if you breach these Terms or applicable law, fail to pay applicable fees, or use Our Materials fraudulently.

We also reserve the right to modify or discontinue PuzzleMe or any of its features at any time. For Free Accounts, we may do so without notice or liability. For Paid Accounts, we will use commercially reasonable efforts to provide at least thirty (30) days’ prior written notice of any material change, except where immediate action is required by applicable law, for security reasons, or to prevent harm to the platform or other users.

To the fullest extent permitted by law, your sole remedy for any dissatisfaction with PuzzleMe, Our Materials, or these Terms is to cancel your Account and discontinue use.

Any provisions of these Terms that impose ongoing obligations — including those relating to intellectual property, confidentiality, disclaimers, limitations of liability, and dispute resolution — will survive termination.

 

13. Warranties and Disclaimers

Except as expressly stated below, Our Materials — including any content generated or assisted by artificial intelligence — are provided “as is” and “as available” without warranty of any kind. To the fullest extent permitted by law, Amuse Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that AI-assisted content is accurate, complete, original, non-infringing, or suitable for your intended use. Your use of PuzzleMe is at your own risk.

Amuse Labs does not independently verify the accuracy, completeness, or appropriateness of AI-generated content before it is made available through PuzzleMe. AI-generated content may contain errors, reflect outdated information, or be otherwise unsuitable for your intended use. You are solely responsible for reviewing any AI-generated content before publishing or making it available to your Users.

For Paid Accounts, we warrant that PuzzleMe will perform materially in accordance with generally accepted industry standards and that we will not knowingly introduce viruses or malicious code into PuzzleMe.

 

14. Limitations of Liability

To the maximum extent permitted by law, in no event will Amuse Labs be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business interruption, or procurement of substitute services, arising out of or relating to these Terms or PuzzleMe, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Amuse Labs is not liable for outages, delays, or damages resulting from causes not solely attributable to us. For Paid Accounts, we will use reasonable efforts to restore PuzzleMe when the issue is in our control.

Notwithstanding any other provision of these Terms, our aggregate liability for any claim arising under these Terms is limited to the total fees paid by you in the three months preceding the event giving rise to the claim. For Free Accounts, no liability is assumed to the maximum extent permitted by law.

Any claim must be brought within one year of accrual or be permanently barred.

Where applicable law prohibits any of the foregoing limitations, our liability remains limited to the fullest extent permitted.

 

15. Indemnification

You will indemnify, defend, and hold harmless Amuse Labs and our affiliates and their respective directors, officers, employees, and agents against all claims, liabilities, and costs, including reasonable attorneys’ fees, incurred in the defense of any claim brought by a third party: (i) alleging that Your Game Content infringes or misappropriates any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right; or (ii) resulting from a breach by you or any party under your direction or control of any representation or warranty under these Terms. Amuse Labs may participate in the defense at any time with its own counsel at its own expense.

For Paid Accounts only, Amuse Labs will indemnify, defend, and hold you harmless against all claims, liabilities, and costs, including reasonable attorneys’ fees, incurred in the defense of any claim brought by a third party alleging that PuzzleMe or Our Game Content (excluding Prompted Output, for which no indemnification is provided) infringes or misappropriates any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right. You may participate in the defense at any time with your own counsel at your own expense. Our total indemnification obligation under this paragraph is subject to the aggregate liability cap set forth above.

 

16. Choice of Law, Arbitration, and Class Action Waiver

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

Arbitration

Except as provided below, any dispute arising out of or relating to these Terms will be finally resolved by binding arbitration administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) in San Francisco County, California, under its Streamlined Arbitration Rules and Procedures then in effect, before one commercial arbitrator with substantial experience resolving intellectual property and commercial contract disputes. Judgment upon any arbitral award may be entered in any court of competent jurisdiction. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction without waiving the right to arbitrate the underlying dispute.

Class Action Waiver

To the fullest extent permitted by applicable law, all claims must be brought on an individual basis. You may not participate as a plaintiff or class member in any class, consolidated, or representative proceeding. Nothing in this Section limits any right you may have under applicable California consumer protection law that cannot be waived by contract.

Courts; Attorneys’ Fees

For any matter not subject to arbitration, or where arbitration is found unenforceable, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in San Francisco County, California, or the Northern District of California. The prevailing party in any action or proceeding arising out of these Terms is entitled to an award of reasonable costs and attorneys’ fees.

 

17. Notices

All notices to us must be sent to Amuse Labs Inc., 475 Arkansas Street, San Francisco, CA 94107, USA, with email copy to corp@amuselabs.com. Notices to you will be sent to the address listed in your Account.

For questions regarding these Terms, contact us at tos@amuselabs.com.

 

18. Changes to These Terms

We may update these Terms from time to time and will post any changes — including the effective date — on our website. Paid Account holders will also receive email notification. Free Account holders are responsible for checking the website periodically for updates.

Continuing to use PuzzleMe after any changes take effect constitutes your acceptance of the updated Terms.

 

19. Miscellaneous

These Terms constitute the entire agreement between Amuse Labs and you with respect to their subject matter and supersede all prior oral and written agreements on that subject matter.

These Terms may not be assigned or transferred by you without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent. There are no third-party beneficiaries intended under these Terms.

Any waiver or failure to enforce any provision of these Terms on one occasion will not constitute a waiver of any other provision or of that provision on any other occasion. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.