Account Manager

About the role

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

What You’ll Do

• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
• Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities
• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
• Maintain accurate customer, support, activity, and opportunity information in the CRM
• Occasionally visit key customers in-person (national and international) as needed

What We’re Looking For

• Ideally 2+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS
• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms involving HTML, web, browser inspector, APIs, etc.
• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
• Highly organized, proactive, detail-oriented, and customer-focused
• Comfort working with customers across different regions and time zones
• Ability to work effectively with AI tools, but not be completely dependent on them.
• Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

Benefits

• Salary comparable to that of Tech MNCs and commensurate with experience.
• Annual bonus based on individual and company performance
• Employee and family health insurance cover for Rs. 5 lakhs per year
• Exposure to top-tier, international customers
• Excellent work culture (supportive, collaborative, fun, learning environment for professional development)
• Excellent training and mentorship

Growth Paths

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast-paced and innovative projects with a world-class team. We are based out of a nice WeWork office in Bangalore. This is a great opportunity for someone who wants to get into a product management role. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range: 25-35 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com
Please read more about us and explore our website before applying.