Job Location: Bengaluru

Customer Success & Growth Specialist

About the role

At Amuse Labs, we’re looking for a curious, analytical, and customer-focused person to help us grow PuzzleMe beyond its traditional markets. You’ll work closely with our core team to understand our Plus and Pro customers, help them get more value from PuzzleMe, and identify opportunities to improve the product and grow the business.
This is a hands-on role combining customer engagement, product analytics, and growth experimentation. You’ll analyze customer behavior, speak directly with customers to understand their needs, and turn those insights into actionable product improvements and growth opportunities.

What You’ll Do

  • Analyze customer data to identify patterns in usage, engagement, retention, churn, and opportunities for growth.
  • Build relationships with customers, understand their use cases, and help them get the most out of PuzzleMe through onboarding, product walkthroughs, and proactive outreach.
  • Identify customers who aren’t fully utilizing the product and develop initiatives to improve adoption, engagement, and retention.
  • Conduct customer interviews, gather feedback, and translate customer needs and pain points into actionable product insights.
  • Work closely with product and engineering teams to validate ideas, prioritize improvements, and improve the customer experience.
  • Identify opportunities to improve the self-serve journey, including activation, onboarding, feature discovery, conversion, and retention.
  • Design and run experiments to improve customer engagement and product adoption, measuring their impact and iterating on results.
  • Identify promising customer segments, use cases, and opportunities to expand PuzzleMe into new markets

What We’re Looking For

  • Ideally 2+ years of experience in Product Growth, Product Management, Customer Success, Business Analysis, or a similar role, preferably in B2B SaaS.
  • Strong analytical skills and the ability to derive actionable insights from data. Experience with spreadsheets, dashboards, product analytics tools, or SQL is a plus.
  • Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
  • Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
  • Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
  • A proactive, ownership-driven mindset, with the ability to take initiatives from identifying a problem through to implementing and measuring a solution.
  • Comfort working with customers across different regions, cultures and time zones
  • Ability to work effectively with AI tools, but not be completely dependent on them.
  • Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.
  • Experience at B2B SaaS companies such as Zoho, Whatfix, CleverTap, BrowserStack, LeadSquared, Darwinbox, Druva, Postman, Sprinto, Scrut, VWO/Wingify, Chargebee, or similar is a plus.

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to top-tier, international customers
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • We are based out of a nice WeWork office in North Bangalore, accessible from Bengaluru airport.

Growth Paths

This role is a great opportunity to build a career in product management, product growth, and go-to-market strategy. You’ll work closely with the Self-Serve team, influence product decisions, run growth experiments, and help discover new markets for PuzzleMe.
You can expect to work on fast-paced and innovative projects with a world-class team. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range

20-30 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.

Sales Account Executive

About the role

Build a predictable pipeline and win new customers for Amuse Labs. You will own the sales process from prospecting and qualification through demos, commercial discussions, negotiation, and closing. This is a hands-on, consultative B2B sales role for someone who enjoys building relationships, understanding customer problems, and turning those problems into business opportunities.

Key Responsibilities

  • Generate new business: Identify and engage potential customers through outbound prospecting, email, LinkedIn, events, partnerships, referrals, and inbound leads.
  • Own the sales cycle: Manage opportunities from first conversation through qualification, demo, proposal, negotiation, and close.
  • Run consultative sales: Understand customer goals around engagement, retention, monetization, audience growth, and digital experiences, and demonstrate how Amuse Labs can help.
  • Sell to decision-makers: Build relationships with publishers, media companies, digital businesses, product leaders, marketing teams, and senior executives.
  • Build a strong pipeline: Maintain accurate CRM data, forecast opportunities, and consistently build future pipelines.
  • Deliver compelling demos: Present Amuse Labs’ products and solutions clearly to both business and technical audiences.
  • Work cross-functionally: Partner with product, engineering, marketing, and leadership to develop solutions and close strategic opportunities.
  • Develop accounts: Identify upsell, cross-sell, and expansion opportunities within existing customers.
  • Improve the sales playbook: Identify what messaging, industries, customer profiles, and channels convert best and continuously improve the sales process.

Skills and Qualifications

Required

  • 3+ years of B2B SaaS / technology sales experience in international markets. At least 2 of those years should be in a single company.
  • Proven track record of achieving or exceeding sales targets at a leading B2B Saas company
  • Excellent written and verbal communication, warm and enthusiastic personality
  • Experience owning the full sales cycle
  • Strong outbound prospecting and pipeline-generation skills
  • Excellent discovery, presentation, negotiation, and closing skills
  • Experience selling to mid-market and/or enterprise customers
  • Strong CRM discipline and forecasting ability
  • Comfort speaking with senior international decision-makers
  • Experience at B2B SaaS companies such as Freshworks, Zoho, Whatfix, CleverTap, BrowserStack, LeadSquared, Darwinbox, Druva, Postman, VWO/Wingify, Chargebee, or similar is a plus.

Preferred

  • A personal interest in crosswords or puzzle-solving
  • Experience in publisher, HR, marketing, education verticals 
  • Longer stints (at least 2 years+) and growth of responsibilities in prior companies
  • Experience with consultative / solution selling
  • Designing business schemas and running business analytics

The Ideal Candidate

You are a hunter who does not wait for leads to arrive.

You know how to identify the right accounts, reach decision-makers, create interest, run strong discovery conversations, demonstrate value, handle objections, negotiate effectively, and close.

You are comfortable operating with autonomy, but also enjoy working closely with product, engineering, marketing, and leadership.

You are thoughtful, curious, commercially minded, and motivated by building something rather than simply managing an existing book of business.

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to international markets
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • High-quality team, work with the best.

Growth Paths

This role is a great opportunity for a career in tech sales, leading to senior roles in sales, ownership of territories, and revenue ops.

Salary Range

In Bangalore: 20-28 LPA CTC based on experience + 10-12 LPA variable component, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com

 Please read more about us and explore our website before applying.

Account Manager

About the Role

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

What You’ll Do

  • Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
  • Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
  • Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
  • Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
  • Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities
  • Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
  • Maintain accurate customer, support, activity, and opportunity information in the CRM
  • Occasionally visit key customers in-person (national and international) as needed

What We’re Looking For

  • Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS.
  • Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
  • Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
  • Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
  • Highly organized, proactive, detail-oriented, and customer-focused
  • Comfort working with customers across different regions, cultures and time zones
  • Ability to work effectively with AI tools, but not be completely dependent on them.
  • Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to international markets
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • High-quality team, work with the best.

Growth Paths

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast-paced and innovative projects with a world-class team. This is a great opportunity for someone who wants to get into a product management role. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range

20-30 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.

Frontend Engineer

About the role

This role is for someone who is dynamic, has a keen sense for design, enjoys building consumer facing user interfaces, good at quick prototyping as well as passionate about building scalable frontend software. Passion for puzzles and games, and making them fun is a plus. Desired skill sets include the following. 

What You’ll Do

  • Architect new UI experiences and frontend infrastructure in support of rapidly emerging business and project requirements
  • Build consumer grade interfaces that are used by millions of people with smooth user interactions that work across browsers
  • Quickly build prototypes to demonstrate new features
  • Exhibit patience with incremental development approaches to suit the business needs and in incorporating peer review comments
  • Find creative and clean solutions to problems and bring in original ideas

What We’re Looking For

A Ph.D., master’s or bachelor’s degree in CS, IT or an allied discipline is required for all positions (advanced degrees from reputed institutions are preferred). You must be comfortable with software development in a Unix/Mac environment, and must be a good team player. Please be prepared to provide references from reliable people (any recommendations on your LinkedIn profile may also help pass screening.) 

  • A minimum of 2 years experience (waived for Ph.D.s) is a must for this position
  • Web development in any language or framework
    (Preferred: Typescript/Javascript/jQuery, Bootstrap and other web-dev frameworks), HTML/CSS, responsive web. Experience with frameworks like React and Angular is useful but not essential.
  • Expertise in CSS, SCSS, CSS hierarchy specificity, SVGs (inlining), animations with CSS and JS, and media queries.
  • Excellent debugging and performance optimization (e.g. Javascript profiling) skills 
  • Keen sense for design of a consumer product and a user-first mindset
  • Experience writing clean code that is maintainable and scalable
  • Unit and integration testing experience

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to international markets
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • High-quality team, work with the best

We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.

SEO/AEO Analyst

About the role

As the SEO and AEO Analyst at Amuse Labs, you’ll own and execute a high-impact organic growth strategy that drives qualified traffic, product sign-ups, and revenue. This is a hands-on role for someone who combines SEO expertise, analytical thinking, experimentation, and strong execution—and is excited about the evolving world of AI-powered search and answer engines.

What You’ll Do

  • Own end-to-end SEO and AEO strategy for amuselabs.com with a focus on organic visibility, qualified traffic, sign-ups, and revenue
  • Identify and capture high-intent searches by our customers and community (puzzle makers, publishers, educators, marketers and HR professionals)
  • Conduct keyword, search-intent, SERP, competitor, and content-gap research to identify scalable growth opportunities
  • Build content strategies, topic clusters, and search-focused roadmaps aligned with business goals, product priorities, and customer journeys
  • Optimize landing pages, product pages, blogs, and solution pages for rankings, CTR, conversions, featured snippets, and AI-powered search visibility
  • Apply AEO/GEO best practices to improve content discoverability, structure, entity understanding, and visibility across emerging answer-engine experiences
  • Lead technical SEO initiatives like crawlability, indexation, site architecture, internal linking, Core Web Vitals, JavaScript SEO, canonicalization, sitemaps, robots.txt, and structured data
  • Run SEO/AEO experiments and use data to improve rankings, organic CTR, qualified traffic, engagement, and conversions
  • Analyze competitors, search trends, SERP features, and AI search experiences to identify content, technical, and visibility opportunities
  • Collaborate with paid marketing teams to improve funnel performance

What We’re Looking For

  • 2+ years of hands-on SEO experience, preferably in B2B SaaS, technology, or product-led businesses
  • Proven ability to grow organic traffic, qualified leads, product sign-ups, pipeline, or revenue
  • Strong understanding of technical SEO, on-page optimization, keyword research, search intent, content strategy, and competitor analysis
  • Working knowledge of AEO/GEO and AI-powered search, including structured content, entity optimization, Schema.org, and direct-answer experiences
  • Experience with Google Search Console, GA4, Ahrefs/SEMrush, and SEO/AEO reporting/analytics tools
  • Experience working with CMS platforms; WordPress experience is a plus
  • International exposure, international SEO, multilingual content, or knowledge of multiple languages is a plus

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to international markets
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • High-quality team, work with the best.

Growth Paths

This role is a great gateway to a leadership role in marketing and gives you 360 degree exposure to all aspects of marketing in our small team.

You can expect to work on fast-paced and innovative projects with a world-class team. We are based out of a nice WeWork office in Bangalore. This is a great opportunity for someone who wants to get into a product management role. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range: 18-25 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.

Content Marketer

About the role

As a content marketer at Amuse Labs, you will create excellent content pieces (blogs, social media, web content, video content) targeted at our international customers and community. Your content will reach tens of thousands of influential people, using the great brand we already have. You will be an integral part of the marketing team.

What You’ll Do

  • Create compelling marketing content and collateral that communicates our platform’s value, features, use cases, and customer benefits
  • Plan and execute multi-channel content campaigns across audiences and regions to drive awareness, engagement, traffic, and product adoption
  • Write high-quality, SEO- and AEO-friendly content for blogs, newsletters and landing pages, outreach campaigns, brochures and other channels
  • Own the social media content calendar and ensure timely, consistent, and on-brand content delivery
  • Collaborate with product, design, sales, and marketing teams to turn product insights and customer stories into engaging content
  • Support events and campaigns with relevant presentations, one-pagers, promotional assets, and other collateral
  • Build and engage communities of puzzle creators, enthusiasts, educators, and businesses using our platform
  • Track content and campaign performance using relevant analytics tools and optimize based on data and experimentation
  • Monitor customer needs, industry trends, competitors, and content opportunities to keep our messaging relevant and differentiated

What We’re Looking For

  • Excellent English writing, copy-editing, and proofreading skills, with strong command of grammar and tone
  • A personal interest in puzzles – crosswords, sudokus, jigsaws or any other kind 
  • Ideally, 2 years of experience in content marketing, ideally at a B2B tech startup. More experience is welcome.
  • Creative, detail-oriented, organized, and hands-on, with a strong eye for quality
  • Adaptable, proactive, and eager to learn in a fast-paced startup environment
  • Proficiency with marketing and content tools such as WordPress, HubSpot, Ahrefs or Semrush, and Google Ads
  • International exposure or knowledge of multiple languages
  • Ability to work effectively with AI tools, but not be completely dependent on them.

Benefits

  • Salary comparable to that of Tech MNCs and commensurate with experience.
  • Annual bonus based on individual and company performance
  • Employee and family health insurance cover for Rs. 5 lakhs per year
  • Exposure to international markets
  • A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.
  • High-quality team, work with the best

Growth Paths

This role is a great gateway to a career in content, marketing and possibly sales roles.

You can expect to work on fast-paced and innovative projects with a world-class team. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Salary Range

12-20 LPA CTC, based on experience, with fast growth for high performers.

To apply, or for any queries, write to us at jobs@amuselabs.com. Please read more about us and explore our website before applying.